The Problem
Benri built SilverDispatch for a gaming machine operator whose after-hours service calls were going unanswered. Machines would sit broken overnight — costing revenue, frustrating location partners, and creating a backlog of disappointed end-users by morning. Voicemail wasn't an option.
The System
SilverDispatch turns every incoming service request into a tracked, escalating ticket. The system classifies the issue, pages the right technician by territory over SMS, and auto-escalates down a waterfall until someone accepts. QR codes at each location let on-site reports come in without a phone call.
Live demo
Try SilverDispatch yourself ↓
Click through the dashboard, map, and intake form — everything works. Sample data only.
SYSTEM.LOG // DASHBOARD_v4.2
Live Operations Deck
Awaiting Response
2Sunny Slots Arcade
Frozen Screen / Reboot Needed
Screen frozen on the unit left of the entrance. Tried reboot — no change.
Gulf Shore Galaxy
Bill Acceptor Jam
Bill acceptor jammed mid-insert. Customer bill stuck inside.
Accepted
2Lake Ozone Family Fun
Physical Damage / Vandalism
Cabinet panel cracked after hours. Unit still powered on.
Sample Strip Mall Gaming
Ticket Printer / Paper
Ticket printer jammed. Paper loaded, still not feeding.
Open
1Coral Reef Amusements
Machine Offline / No Power
Machine 3 dark for 20 min. Breaker checked, no power coming back.
Escalated to Owner
1Demo Beachside Arcade
Physical Damage / Vandalism
Overnight break-in. Two units visibly damaged.
Flagged
1Mockville Amusements
Payout Dispute
Caller contesting a payout. Not dispatched — logged for human review.
Resolved
1Live operations dashboard
The Result
Every request gets a technician dispatched within minutes. The owner sees the state of every job on one screen — open, awaiting, escalated, resolved. No more 6 a.m. surprises about which machines didn't get fixed overnight.
Why It Matters
Every element of SilverDispatch was designed around one client's specific workflow — their locations, their escalation rules, their technician territories, their reporting needs. Nothing off-the-shelf.
Benri builds similarly tailored systems for other operations. Your system would be different in every detail, but built to the same standard: purpose-built for how your business actually runs — not how a generic platform thinks it should run.
This is a demonstration with sample data. All names, locations, and statistics shown in the demo above are fictional.