Incoming ticket
Warranty question
The customer asks whether a replacement is covered after 14 months and includes a photo attachment.
Policy lookup
Template demo
Knowledge-Base Reply Assistant
A support workflow that finds approved answers, drafts customer replies, and escalates anything that should not be answered from the knowledge base alone.
Free. 30 minutes. No payment until we agree on scope.
Demo pageCustomer Support Automation
Support answers are inconsistent across reps and channels
Approved policy language is hard to find during busy periods
AI should draft from known sources, not invent answers
Demo surface
A product-shaped starting point.
This is a template demo, not a live client system. The point is to show the shape of a focused custom tool before we scope the real workflow.
Benri demo console
Sample data only
Source match
Warranty policy v4
The assistant finds the relevant warranty window, exception language, and documentation requirement.
Confidence 88%
Draft reply
Explain next steps
The draft answers plainly, asks for the missing serial number, and avoids promising coverage before review.
Escalation rule
Needs human approval
Because replacement eligibility affects cost, the reply is held for team review instead of being sent automatically.
Approval required
Workflow
The template only matters if the handoffs are clear.
Match
Find relevant approved docs, policy sections, and prior answer patterns.
Draft
Create a customer-ready response with source references and tone controls.
Review
Escalate low-confidence, refund, legal, medical, or account-risk questions.
Problem
Support teams often answer the same questions from scattered docs, old Slack threads, policy PDFs, and memory. That creates inconsistent answers and slow response times.
System
The demo matches an incoming question to approved source material, drafts a reply, shows the supporting reference, and marks low-confidence answers for review.
Result
Routine questions move faster while sensitive or unclear questions still get human judgment. The team can improve the knowledge base by seeing where answers are missing.
Why it matters
A live version can connect to helpdesk tools, Notion, Google Drive, internal docs, product policies, or customer portals while keeping approval rules explicit.
Use it as a starting point
Your version would be scoped around your tools, rules, and review path.
Book a Free Discovery Call
Free. 30 minutes. No payment until we agree on scope.