The problem
A gaming machine operator had machines going down overnight. Calls and reports were inconsistent, and the morning team had to reconstruct what happened instead of acting on a clean queue.
Case Study
SilverDispatch: after-hours dispatch without voicemail roulette.
SilverDispatch was built for an operator whose after-hours service calls were turning into morning surprises. The system turns each request into a tracked ticket, routes it by territory and urgency, pages technicians, and escalates until someone accepts.
Free. 30 minutes. No payment until we agree on scope.
What Benri ships
Workflow map before code
Fixed scope, fixed price
Human approval where stakes are real
Working system in your stack
Outputs
What you should expect to leave with.
- Requests captured after-hours
- Technicians paged by SMS
- Owner dashboard for every open job
The system
Benri built an intake and dispatch flow with issue classification, technician routing, SMS escalation, QR-code reporting, and a live dashboard for open, accepted, escalated, and resolved tickets.
What this proves
The value was not the interface. The value was encoding the operator's actual escalation logic into a system that kept working after hours.
Keep going
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Read moreReady when you are
Start with the workflow eating your week.
Thirty minutes. No pitch deck. We will tell you what is automatable, what is not worth building, and what should go first.
Free. 30 minutes. No payment until we agree on scope.